Connecticut Legislation Prohibits Practices by Ticketing Companies to Restrict Ticketholders’ Rights After They Purchase Tickets
WASHINGTON, D.C. – Gary Adler, Executive Director and Counsel of the National Association of Ticket Brokers (NATB), issued the following statement in response to Connecticut House Bill No. 7114, the “An Act Concerning the Sale of Entertainment Event Tickets on the Secondary Market,” which was signed into law today by Governor Dan Malloy:
“This new law will protect consumers from unfair and restrictive practices that companies like Ticketmaster and others in the primary ticket market employ to restrict the purchase, sale, and transfer of purchased tickets. These restrictions lead to a market with less choice and higher prices and we applaud the Connecticut Legislature and Governor Malloy for protecting ticket rights. This important new law will stop practices like restricted paperless ticketing that harm consumers and the function of a fair and level secondary resale market for tickets. In an open market, if you purchase a ticket, you can do whatever you like with it, including selling it for less or more than you paid, depending on what the market and demand will bear, without onerous strings attached.
“Paperless ticketing is presented as a measure to reduce fraud, but fraud on resale exchanges is not a pervasive problem. While paperless on its own is perfectly fine as a convenience, in practice there are usually restrictions that are designed to prohibit or limit the ability to resell tickets. It is just one example of how large, powerful players in the ticketing system overreach and this legislation will help to loosen their chokehold and protect consumers.”
(HB 7114), “An Act Concerning the Sale of Entertainment Event Tickets on the Secondary Market” makes it illegal for companies to provide tickets solely through a delivery method that prevents customers from lawfully reselling them on a ticketing platform of their choice. The legislation also prohibits ticket companies from penalizing, discriminating against or denying admission to an event within Connecticut to any ticket purchaser on the basis that they resold a ticket, or purchased a resold ticket, on a specific internet ticketing platform. While this legislation only applies to Connecticuters or events in Connecticut, NATB advocates that it should become a federal law.
Consistent with the intent of this legislation, NATB and its Protect Ticket Rights initiative (www.ProtectTicketRights.org) draws attention to efforts underway in many different forms that restrict the purchase, sale and transfer of tickets. These include:
NATB and its Protect Ticket Rights initiative defend the rights of ticket buyers and sellers through a stringent Code of Ethics, legislative advocacy and in the public arena. We do so according to the values outlined in NATB’s Ticket Owner Bill of Rights. Founded in 1994, NATB is comprised of approximately 200-member resale companies, professional ticket brokers that offer a 200% refund on guaranteed tickets, and have long opposed ticket brokers who utilize software bots.
Recent articles by NATB’s Gary Adler:
Cleveland.com: Fans deserve fair access to World Series tickets
Sun-Sentinel: Marlins, others need to play fair with ticket holders
Fox Business: Abusive Ticket Rules Hurt Consumers
Learn more at www.ProtectTicketRights.org